Returns & Changes
Returns of non-defective products – Right of withdrawal
You have the right to return the products you bought, free of charge and without having to tell us the reason why you want the products returned, within fourteen (14) calendar days from the date you receive the products. In this case you only bear the cost of returning the products.
Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie they have not been unsealed or their packaging has been tampered with, together with the retail receipt or the invoice.
If the above applies, then you must call us at 24210 30138 and inform us. In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way they will be returned, your refund will be completed within thirty (30) calendar days from the date we receive the products. The return can be made by crediting your account, which you will notify to the Company. From the purchase amount we will deduct the shipping cost and the cost of the parts that were returned to us in bad condition.
Returns of defective products
In case of any real defects or deficiencies of contracted properties in the products sold, the provisions of the Civil Code apply. For a property to be considered contracted, it must be certified as such in writing by both parties.
To return defective products to us under the terms of the limited liability warranty, you must notify us by phone at 24210 30138 and if you are required to send us the product for replacement, then you must follow the return instructions required to replace non-defective products. products
In any case, to avoid your own inconvenience, it is good to carefully check at the time of delivery of your order the condition of the products sold and their packaging intact, in order to identify any obvious defects (eg broken goods, etc. ). In case you find a defect, you must contact immediately after delivery, the same day or the next business day, at 24210 30138.
The buyer must place in the package all the documents required by law, in order to be able to cancel the specific sale. In the event that the above conditions are not met, the product will not be received by the company and will be returned to the sender, at his expense.
What happens after the return of a product?
Upon the return of the product and its receipt by the competent service department, our company undertakes to replace the product with another similar and new one, in case the original has proved to be defective (replacement). In any other case, it credits the buyer’s personal account on the website with the amount initially paid. Then it is possible to use the credited price to buy another product, to your liking and choice.
If the new product has a higher price than the returned one, then the buyer must proceed with a new payment process to pay the difference. However, if the new product has a lower value than the returned one, then our company credits the buyer with the difference according to the above.
In the event that for any reason the replacement of the product (with another same or different) is not the choice of the buyer, the amount spent for the canceled purchase may be refunded. The method of return is determined in consultation with the relevant department and includes all the possibilities (deposit in a bank account, PayPal, credit card or cash).
The products are accompanied by a guarantee of good operation ninety (90) calendar days.
In which cases it is not possible to return / change a product?
All products available from the company at special discount prices (offers) for a limited period of time may be excluded from the possibility of unjustified withdrawal / return. In these cases, the products belong to the subcategory Offers, while their exclusion from the right of unjustified return is clearly stated in the more specific terms that frame their disposal.
In addition, from the possibility of unjustified withdrawal / return are excluded the products that are made to special order according to the specifications of the consumer or are clearly personalized.